Purchase Conditions

Shipping Information

Within New Zealand

We use Courier Post trackpaks. Orders take 1–3 working days to be delivered after dispatch.
Rural delivery may take longer.

You can track your package using Courier Post’s tracking website found at
www.courierpost.co.nz/track/track-and-trace/

 

Outside New Zealand

We use different reputable international couriers. Arrival times will vary depending on the country of purchase.
Import taxes and duties that may apply are the responsibility of the purchaser.

 

 

Returns & Refunds Policy (New Zealand Only)

Faulty or Damaged Item(s) – NZ Only

Faulty or damaged items (excluding digital books) must be returned within 30 days of purchase. Please contact the Long Story Short office (0508 178 679) and we will send you a courier bag for the return of the items at no cost to you. A copy of the invoice must be included with the damaged item. We will supply a replacement item free of charge.

 

If We Ship You the Incorrect Item(s) – NZ Only

Incorrect items (excluding digital books) must be returned within 30 days of purchase for exchange. Please contact the Long Story Short office (0508 178 679) and we will send you a courier bag for the return of the items at no cost to you. A copy of our invoice must be included with the returned item. We will supply the correct item free of charge.

 

Unwanted Item(s) – NZ Only

If you find that your item is unsuitable for your needs, you may return it within 30 days of purchase for exchange or refund. This does not include digital books. An unwanted item must be returned in a brand-new and saleable condition.  For an unwanted item the return postage is the purchaser’s responsibility.  Please return the goods to PO Box 74, Te Puke, 3119 or 17a George Street, Te Puke, 3119. A copy of the invoice must be included with the returned item. We recommend that a purchaser contact the Long Story Short office before requesting a return/refund.  Refunds will be made via direct credit to a bank account within 10 working days of the goods being received in the Long Story Short office in saleable condition.

 

Purchase Information – NZ Only

Purchases will appear as “Long Story Short” on all statements.

Long Story Short Charitable Trust is a registered as a charitable trust under New Zealand law. New Zealand purchases will appear in New Zealand dollars (NZD) on the cardholder’s statement.

 

Returns & Refunds Policy for All Countries (Excluding New Zealand)

Faulty or Damaged Item(s) – Excluding NZ

If you receive faulty or damaged items, please email the Long Story Short office ([email protected]) within 30 days of purchase. We will then be in contact regarding arranging a replacement item. This does not include digital books.

 

If We Ship You the Incorrect Item(s) – Excluding NZ

If you receive the incorrect items, please email the Long Story Short office ([email protected]) within 30 days of purchase. We will then be in contact to resolve the shipping discrepancy. This does not include digital books.

 

Unwanted Item(s) – Excluding NZ

If you find that your item is unsuitable for your needs, you may return it within 30 days of purchase for exchange or refund. This does not include digital books. An unwanted item must be returned in a brand-new and saleable condition. For an unwanted item the return postage is the purchaser’s responsibility. Please return the goods to PO Box 74, Te Puke, 3119 or 17a George Street, Te Puke, 3119. A copy of the invoice must be included with the returned item. We recommend that a purchaser contact the Long Story Short office before requesting a return/refund.  Refunds will be made via direct credit to a bank account within 10 working days of the goods being received in the Long Story Short office in saleable condition.

 

Purchase Information – Excluding NZ

Purchases will appear as “Long Story Short” on all statements.

Long Story Short Charitable Trust is a registered as a charitable trust under New Zealand law. Purchases made outside of New Zealand will be billed in a Bank of New Zealand approved foreign currency.

 

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